Person-Centric Home Care Assistance in Hunter New England

There are four levels of Home Care Packages (Level 1 to Level 4), ranging from basic care needs to high-level care.

Typical services include personal care (showering, dressing, grooming, mobility); domestic assistance (cleaning, laundry, meal prep), social support/companionship; nursing & clinical care; allied health (physio, podiatry, OT), home & garden maintenance; transport.

They are provided by approved providers (like NestWorks), under contract with the Australian Government. The funding is allocated to the provider, who then delivers the services.

Eligibility involves being older (usually 65+ or 50+ for Aboriginal or Torres Strait Islander persons), having assessed care needs that go beyond basic support, and being approved through the assessment process.

Yes — once you are approved for an HCP, you can choose an approved provider that meets your needs.

We offer flexible packages built around your needs, qualified support workers and registered nurses, respect for background and beliefs, and transparency.

Yes — care plans should be reviewed regularly to reflect changing needs, goals or preferences. This is part of the care management responsibilities.

Yes — because funding and package slots are limited, people approved for a package may still need to wait before services can commence.

Although the government subsidises the package, you may still have some out-of-pocket costs (for example, a basic daily fee or income-tested fee depending on your financial situation).

Yes — since you choose the provider, you also have the ability to change providers if your current one is not meeting your needs.

It means you (the care recipient) have choice and control in decisions about your care — what services you access, how they’re delivered, and when.

Not necessarily — the level of nursing and clinical involvement depends on your care needs and package level. Lower levels may focus more on domestic assistance, personal care and social support. NestWorks lists nursing & clinical care among its services for HCPs.

Your provider should review your care plan and you may be eligible for a higher level package or additional support within your existing package to match your increased needs.

No — the government subsidy goes to the approved provider you’ve selected, who then manages the package budget on your behalf (unless you’re self-managing).

You are expected to work with your provider on the care plan, communicate changes in your condition, make decisions about your care, and respect staff and services.

You have the right to safe and high-quality services; respect and dignity; to make choices about your care; to access information about your services; and to be treated without neglect, abuse or discrimination.

Yes — your family or carers can be involved in the planning, decision-making and reviews of your care plan, according to your wishes and capacity.

It may include services such as physiotherapy, occupational therapy, podiatry, and more.

You have the right to make complaints or change providers. The provider must give clear information about your rights, monitoring and complaints processes. You can also access the provider’s duty of care.