the Journey
Provider of Home Care Services
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Frequently Asked Questions
If I'm on the waitlist for a Home Care Package, can my CHSP services be increased to bridge the gap?
Yes, your CHSP supports can often be reviewed and temporarily increased to provide a higher level of care while you wait for your HCP to be assigned.
Can CHSP funding be used for social support activities like joining a community club or group class?
Absolutely. A key goal of CHSP is to reduce social isolation, and funding can be used for support workers to assist you in accessing and participating in community groups.
What is the difference between personal care (e.g., showering) provided by a support worker and clinical care (e.g., catheter care) by a nurse?
Personal care assists with daily living activities, while clinical care involves tasks requiring clinical judgment, training, and registration, such as complex wound care, medication management, and catheter maintenance.
Can I access specialised clinical care like podiatry or occupational therapy directly through my Home Care Package, or do I need a referral?
You can use your HCP funds to privately engage these clinicians without a GP referral, though a professional assessment is required to justify the need.
Who is responsible for organising and paying for building certifications or council approvals for a home modification?
The provider managing the modification is typically responsible for obtaining all necessary approvals, with the cost factored into the overall quote paid from your package funds.
If I need a minor home modification like a grab rail, is an Occupational Therapist (OT) assessment mandatory?
For simple installations, a formal OT report may not be needed as providers have trained staff. For complex modifications, an OT assessment is essential for justification and design.
How quickly can in-home support commence after I am discharged from hospital?
With a prior assessment, services can often begin within 24-48 hours of discharge to ensure a safe and supported transition.
Will my transition support worker communicate directly with my hospital allied health team?
Yes, with your consent, a key part of the service is to ensure a seamless handover of information between hospital staff and your in-home care team.
Can in-home respite be used for short, regular breaks for my carer, not just for full days?
Yes, respite is highly flexible and can be scheduled for a few hours at a time to allow your carer to run errands, attend appointments, or simply rest.
If my primary carer is my spouse, can in-home respite be used to assist me with personal care so they don't have to?
Absolutely. This is a common and valid use of respite, allowing a spouse to step back from a carer role for their own wellbeing.
If I use a mobility aid like a walker or wheelchair, is your transport service equipped to accommodate it?
Yes, providers offering transport under these programs must have accessible vehicles to safely transport clients and their mobility aids.
Can a support worker assist me with reading signs and navigating a large shopping centre during a social outing?
Yes, a core function of social support is to build your confidence and capacity in the community, which includes assistance with navigation and making purchases.
1300 NESTWORKS
info@nestworksagedcare.com.au
Suite 3.21, Level 3, ING Building, 5 Dulmison Ave, Wyong NSW 2259


