CHSP Services in Wyong by Nestworks Aged Care Services

What Do We Include in our Wyong CHSP Services?
- Personal Care: Our personal care services consist of assistance with self-care activities to help you live a convenient life. We assist with showering, dressing, grooming, and mobility. Our skilled support staff offer empathetic care in your home.
- Domestic Assistance: Our staff will assist you with household activities such as cleaning, laundry, meal preparation, and other light chores. Thus, with our support, you have the freedom to focus on the things you love.
- Companionship: Our staff will be your companions with whom you can meaningfully interact. They will connect with you emotionally and ensure you feel valued and respected.

Why Choose Us as Your CHSP Providers in the Wyong?
- We offer care tailored to your goals, preferences and lifestyle
- Our staff are trained, experienced and respectful towards the elderly
- As flexible providers, we provide optimised care to meet your needs
- With CHSP funding, you only pay a small contribution towards your services

Call to Discuss Your Preferences
Frequently Asked Questions
Can I use CHSP funding to pay for transport to non-medical appointments, like social clubs or hairdresser visits?
Yes, we offer social transport services to support community participation and reduce isolation.
What is the difference between 'personal care' and 'nursing care' under the CHSP?
Personal care helps with tasks like showering and dressing, while nursing care is for clinical needs like wound dressings or medication management by a qualified nurse.
Are there any hidden costs for CHSP services, or is everything covered by the subsidy?
While subsidised, you are expected to contribute to the cost through co-payments. The amount should be discussed and agreed upon with your provider upfront.
Can I change my CHSP provider if I'm not satisfied with the service, and how difficult is the process?
Yes, you can change providers. The process is straightforward; you simply contact a new provider and they will help you transfer your referral.
How does the CHSP define 'respite care' and can it be provided in my own home?
Respite care gives your primary carer a break, and it can be provided in-home, at a day centre, or through short-term stays in a residential facility.
Can the CHSP provide meals for specific dietary requirements, such as diabetic, pureed, or culturally specific meals?
Yes, most CHSP-meal providers offer a range of options to cater to medical, cultural, and personal dietary needs.
Is there a limit to how many different types of CHSP services I can access at once?
No, you can access a combination of services (e.g., nursing, transport, and domestic help) as outlined in your care plan to meet your specific goals.
What happens if my needs increase while I'm on the waitlist for a Home Care Package? Can my CHSP support be increased?
Yes, your CHSP support can be reviewed and potentially increased as a stop-gap measure while you wait for a higher level of care.
Can a CHSP worker assist me with tasks that require heavy lifting, like moving furniture or gardening?
The service focuses on your personal care and home maintenance needs, but there may be limits on very heavy tasks for staff safety; this should be clarified with your provider.
How does the CHSP support clients who speak languages other than English?
Many providers have access to professional interpreters or bilingual staff to ensure you can fully understand and direct your care.
Can I use CHSP transport if I use a walker or a wheelchair?
Absolutely, CHSP transport providers must have accessible vehicles to assist clients with mobility aids.
If I go on holiday, can I temporarily pause my CHSP services?
Yes, you can arrange a temporary suspension of services. It's important to notify your provider in advance to manage schedules and billing.
Does the CHSP cover any social support activities, or is it purely for practical care?
Yes, social support is a key component, including group activities and one-on-one companionship to combat social isolation.
Who is responsible if a CHSP worker damages something in my home while providing a service?
Your provider should have public liability insurance that covers any accidental damage caused by their staff while delivering services.
Can I request a male or female worker for personal care services?
Yes, you can and should request a worker you feel comfortable with, and providers will make every effort to respect your preference.
How is 'domestic assistance' different from a commercial cleaning service?
It focuses on essential tasks for a safe and hygienic home (e.g., vacuuming, mopping) rather than deep cleaning like washing windows or cleaning ovens.
Can the CHSP help me with shopping if I cannot leave my home?
Yes, many providers offer assisted shopping where a worker shops on your behalf or accompanies you for support.
What is the role of the Regional Assessment Service (RAS) versus the Aged Care Assessment Team (ACAT) in accessing the CHSP?
The RAS assesses for entry-level care like CHSP, while an ACAT assessment is required for higher-level needs, such as a Home Care Package or residential aged care.
1300 NESTWORKS
info@nestworksagedcare.com.au
Suite 3.21, Level 3, ING Building, 5 Dulmison Ave, Wyong NSW 2259


